Viability
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LAMP assists with viability assessment by:
- Providing the means to record and identify employee involvement with both non-rechargeable and frontline services
The recording of employee work patterns allows an accurate analysis of productive work, thus allowing the ability to calculate the ratio for 're-chargeable' and 'non-rechargeable' time.
This in-depth analysis of employee work patterns can give managers the necessary data to assess the ratio between 'productive' and 'lost' time. Both of these aspects can be compared to the expected industry norm (whether public or commercial sector) to explore competitiveness ratios.